"Your brand is what other people say about you when you're not in the room."
— Jeff Bezos —
— Jeff Bezos —
In today's competitive world, businesses safeguard their market share through branding — a deliberate approach to determine how your target market perceives your product. The six facets of Kapferer's Prism collaboratively determine how businesses connect with their target market.
Physique
What is the quality of the tangible aspect of your product?
Personality
Are you deliberate about your company's persona?
Culture
Do you have principles that guide the running of your business?
Relationships
Are you intentional about establishing rapports with clients?
Reflection
Are you mirroring your product to the aspirations of your customers?
Self Image
How would you like your customers to perceive themselves afterwards?
Clients are able to tell when a brand's identity lacks cohesion. It is therefore important to ensure that all the six facets are working together to narrate a common, credible and compelling story about your company.